Policy 04
Refund & Cancellation Policy
Cancellation windows, deposit and retainer refunds, unsatisfactory service, consumer rights.
Client cancellation — scheduled services
Guarding, events and executive protection.
| Cancellation notice received | Deposit refund | Charges |
|---|---|---|
| 14 days or more before start | 100% (less a $50 administration fee) | None |
| 7 to 13 days before | 50% | No further charges |
| 72 hours to 6 days before | None | Deposit retained |
| Less than 72 hours before | None | 4-hour minimum per scheduled officer |
| Officer already on site | None | Full shift billed |
Recurring contracts
Terminate with 30 days' written notice. Services delivered up to the end date remain payable.
CCTV and alarm installations
Free cancellation before equipment is ordered. After ordering: special-order equipment is non-refundable; unopened standard equipment may be returned within 14 days with a 15% restocking fee. Labour performed is payable.
Investigations, surveillance, background checks and digital forensics
The retainer is applied to hours and disbursements incurred. On cancellation, the unused balance is refunded within 30 days, less work performed and non-recoverable expenses (databases, travel, third-party fees). Work already performed is non-refundable regardless of the investigation's outcome.
Cybersecurity and IT
Monthly subscriptions may be cancelled before the next billing period; no prorated refunds. Third-party software licences follow the publisher's policy.
Cancellation by SafeHaven
If we cancel a service for a reason attributable to us, you receive a full refund of amounts paid for that service. We may suspend service without refund if the site becomes unsafe, the client requests an unlawful act, or invoices are overdue.
Unsatisfactory service
Report any issue within 7 days of service to info@safehavenprotectioninc.com. We will review it and may offer a credit, a repeat service or a partial refund.
Refund method
Refunds go to the original payment method within 30 days of approval.
Consumers
Individuals keep all rights under their provincial consumer protection laws, including cancellation rights for distance or door-to-door contracts, which prevail over this policy.
To cancel
In writing to info@safehavenprotectioninc.com or 613-608-4416. The date we receive written notice governs.