SafeHavenProtection Inc.

Policy 08

Complaints Procedure

How to file a complaint about a service or an officer's conduct, and our response times.

Effective:

Anyone — client or member of the public — may file a complaint about a service or the conduct of a SafeHaven officer.

  1. Filing. Email info@safehavenprotectioninc.com, call 613-608-4416, or write to 83 Clarence St. #3, Ottawa, ON K1N 5P5. Include the date, location, officer's name or number if known, and the facts.
  2. Acknowledgement. Within 2 business days.
  3. Internal review. Conducted by an uninvolved manager, confidentially and impartially.
  4. Written response. Within 30 days, with findings and actions taken.
  5. Record. Every complaint is logged and retained as required by Ontario's Private Security and Investigative Services Act, 2005 and equivalent provincial laws.
  6. External recourse. If unsatisfied, you may contact your provincial regulator: Private Security and Investigative Services Branch (Ontario), Bureau de la sécurité privée (Quebec), Security Programs Division (BC), Security Programs (Alberta), or the equivalent body in Manitoba, Saskatchewan and Nova Scotia.

No one will face retaliation for a complaint made in good faith.